Return Policy – Smartbina

Effective Date: November 26, 2024

At Smartbina, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return policy to ensure your shopping experience is easy and hassle-free.

1. Return Period

You can return any product within 30 days from the date of purchase. The product must be unused, unopened, and in its original packaging.

2. Eligible Items for Return

To be eligible for a return, the following conditions must be met:

  • The product is unused, unopened, and in new condition.
  • The product is returned with its original packaging, tags, and any included accessories (e.g., seals, inserts).
  • Products that are damaged, opened, or used may not be eligible for return.

3. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact Us: Email us at [email protected] or call (419) 832-1861 to initiate your return. Please provide your order number and reason for return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to send back the item.
  3. Ship the Item: Carefully package the product in its original packaging and send it back to us using the return shipping address we provide. Please note that you are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Refund Process: Once we receive the returned item and verify that it meets the return conditions, we will process your refund. The refund will be issued to your original payment method within 7-10 business days.

4. Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items marked as final sale.
  • Gift cards.
  • Personal care products (if opened or used).
  • Products damaged by misuse or improper handling.

5. Exchanges

If you would like to exchange a product for a different size, color, or item, we recommend returning the original item and placing a new order for the desired product. Please contact our customer service team for guidance.

6. Refunds

Once your return is processed, we will issue a refund to your original payment method. Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item sent or damaged goods).

7. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us: